Response Time on Zeineion Support

By response time we understand the time it takes us to react on a raised issue. Just like when you call the fire department. Their response time is from when you have called them till they have started the fire engine and are on their way to the fire. We guarantee that we react within the agreed time frame.

Examples Xeineion Experts response time:

For our Silver and Gold Support Plans: Xeineion guarantees a response time within 48 hours 24/7, for a raised issue. The 48-hour response time applies to business days, so that weekends, holidays and announced closing days are not part of the 48-hour elapsed time.

For Extreme Support Plans customers: We guarantee a response within 24 hours, 24/7, for a raised issue.